In case of a dispute, you may refer to the following Alternative Dispute Resolution (ADR) entity for consumer disputes:

Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)

www.centroarbitragemlisboa.pt | juridico@centroarbitragemlisboa.pt

(+351) 218 80 70 30 (chamada para a rede fixa nacional)

 

You may also obtain additional information on the Consumer Portal at www.consumidor.pt

Law No. 144/2015, of September 23

 

In the case of an online consumer dispute, you may also use an online dispute resolution system (ODR), the ODR Platform, which is competent to resolve disputes arising from distance contracts:

Online Dispute Resolution (ODR)

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